Sinarmas QServ
An integrated app to book meeting rooms and order F&B within a single platform.
QServ: Meeting Efficiency at Your Fingertips Exclusively developed for Sinar Mas Mining, QServ is a smart application designed to transform the way you manage business meetings. Say goodbye to complicated manual processes; with QServ, you can reserve meeting rooms and order food and beverages simultaneously with just a few taps. Check room availability in real-time, select your preferred catering menu, and let QServ ensure your meeting runs smoothly without any operational hurdles.
Real-Time Room Availability
Check live meeting room schedules instantly, eliminating double-bookings caused by outdated legacy systems and manual coordination.
Integrated F&B Ordering
Select catering menus in the same flow as booking your room, replacing scattered private messages and phone orders with a single, trackable request.
One-Tap Meeting Setup
Reserve a room and order refreshments together in just a few taps, significantly cutting meeting preparation time.
A Sinarmas Mining Project
Sinarmas Mining is a leading mining company in Indonesia specializing in coal and energy resources. The company is part of the Sinarmas Group, and is known for its commitment to sustainability, innovation, and operational excellence across its diverse portfolio of mining and energy-related projects.
QServ: Integrated Meeting Room & F&B Management Solution for Sinar Mas Mining
QServ is an exclusive office management application developed for Sinar Mas Mining. This app was created to digitize and unify two previously separate processes: meeting room reservations and Food & Beverage (F&B) ordering. With QServ, employees no longer need to rely on multiple platforms or manual methods to prepare for a meeting. All operational needs can be resolved instantly in one seamless workflow, right from the palm of their hand.
In a large-scale corporate environment like Sinar Mas Mining, time efficiency is crucial. However, the meeting preparation process was often time-consuming due to several operational hurdles: Siloed Processes: Employees had to check room availability through legacy systems or admins, then contact the pantry or catering team separately via WhatsApp or phone to order refreshments. Miscommunication & Human Error: F&B orders often arrived late, with the wrong menu, or were delivered to the wrong room due to the lack of a centralized order tracking system. Scheduling Inaccuracies: High risk of double-booking meeting rooms because schedules were not updated in real-time.
QServ serves as a bridge that streamlines the communication flow between employees needing meeting facilities, the GA (General Affairs) admin team, and the Pantry team. We designed a user-friendly interface where users can view available rooms, book them, and immediately select catering menus on the exact same page—making the meeting preparation process up to 3x faster.